Why is attendance steadily declining in an age when fans have the ability to become “Super Fans”? With the digital platforms and services available today, improving fan experience has become the core of sports and entertainment brand strategy. A customer identity and access management (CIAM) solution can help sports franchises discover new ways to engage with fans both inside the stadium and out.
Remember when you couldn’t go to the bank on Sunday or after 5:00? Conventions like these that used to go unquestioned in the banking industry have been completely disrupted in recent years, thanks to digital transformation. A customer identity and access management (CIAM) solution can help banking and finance companies take full advantage of their digital platforms to improve customer experience and drive loyalty.
Customer experience in the e-commerce industry has made serious strides in the last few years. Companies are doing everything they can to make sure that each customer’s experience is seamless and memorable. With a customer identity and access management (CIAM) solution, companies are able to learn more about their customers, which helps turn casual visitors into long-term shoppers.
When people think of online customer experience, they might not consider it as being important in the public sector. But with so many daily services now available online, companies and organizations in the public sector are constantly looking for ways to provide customers with the best experience possible. LoginRadius is currently helping a number of companies in the public sector improve their customer experience in different ways.
With consumer choice higher than ever, engaging customer experience is a must for driving loyalty and subscription rates for media and publications.
Let’s face it, planning a trip is no picnic. From booking the reservations to the final check-out, there are roadblocks at every step of the way. The travel industry has entered a new era of growth and transformation, with more than 57% of reservations being made online according to Rezdy. Yet for an industry that relies so heavily on customer service, travel and hospitality companies can still do a lot to improve the customer experience.