Security questions can add an extra layer of certainty to your authentication process. Security questions are an alternative way of identifying your customers when they have forgotten their password, entered the wrong credentials too many times, or tried to log in from an unfamiliar device or location.
Read more
Google has been fined a record €50 million by a French regulator for failing to properly inform users how their data is being collected and used. This fine is the largest to come from European legislation that went into effect in 2018. The European Union’s new privacy law, called the General Data Protection Regulation (GDPR), gives its citizens more control over their data and how companies use it.
Read more
Last year saw some of the largest, most trusted companies like Facebook, Google+, T-Mobile, and Under Armour experience massive customer data breaches. The number and scale of data breaches each year affects companies across every industry and shows no signs of slowing down.
Read more
Many people use their email addresses and a small set of passwords (or even just one password) to log in to their online accounts. Unfortunately, this means that any hacker with your email address already has half your login details. Add in numerous password breaches from big-name digital service providers and you have a recipe for disaster.
Read more
Are usernames and passwords really the best way to protect your customers? Check out this infographic and learn about the new technologies and authentication methods that are replacing passwords.
Read more
Many security-minded businesses use multi-factor authentication to verify customers’ identities. The most familiar method is to send customers a code by SMS text message, which the customer then enters on the website or app. But what if you are traveling and don’t have cell phone service? You have a few other options for authenticating yourself. Just make sure to set them up before you travel!
Read more
Whatever the cause of the breach, the fact that it flew under the radar for so long tells me that securing customer accounts was not the number one priority for Marriott’s board and CEO. Now they’re also facing down a security mess caused by their own negligence. So what must companies do to avoid data breaches like Marriott’s?
Read moreBetween Thanksgiving and Cyber Monday, an estimated 164 million people will be shopping online. As excited shoppers click from one e-tailer to another looking for the best deal, they are not always as alert as they should be. This distraction makes them much more susceptible to security risks. According to a new report from Juniper Research, fraud losses from online shopping, airline tickets, money transfer, and banking services are expected to hit $22 billion this year.
Read more
Login methods may come and go, but customer identity is here to stay. In the aftermath of two massive data exposures at Facebook and Google+ that were amplified by social login, I want to talk about the implications for B2C enterprises. Are the privacy and security risks of social login still worth the convenience? And what steps should companies take to protect customer data and maintain public trust? Let’s start with some history.
Read more
Why is attendance steadily declining in an age when fans have the ability to become “Super Fans”? With the digital platforms and services available today, improving fan experience has become the core of sports and entertainment brand strategy. A customer identity and access management (CIAM) solution can help sports franchises discover new ways to engage with fans both inside the stadium and out.
Read more