Archive for the ‘User Experience’ Category

Infographic: Making Customers Feel Seen in an Omnichannel World

Learn what omnichannel means in today’s digital landscape. Customers now expect companies to give them better service the longer they interact with them, personalizing communications to fit everything they know about the customer. In this infographic, we give you the tools to humanize that omnichannel experience and personalize interactions with every one of your customers.

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Why Your Enterprise Needs a Digital Business Transformation Strategy

Enterprise CIOs and VPs of technology face growing demands to scale their digital platforms. Gartner estimates that 2020 is the sink-or-swim year for mid- and large-sized enterprises—organizations with more than $250 million in annual revenue—to modernize their digital infrastructure. Scaling digital platforms can be a daunting task. It involves large-scale efforts to accommodate growing demands in online customer experience, data personalization, and a centralized identity infrastructure for your users.

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Improving Customer Experience in the Banking & Finance Industry

Remember when you couldn’t go to the bank on Sunday or after 5:00? Conventions like these that used to go unquestioned in the banking industry have been completely disrupted in recent years, thanks to digital transformation. A customer identity and access management (CIAM) solution can help banking and finance companies take full advantage of their digital platforms to improve customer experience and drive loyalty.

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Improving Customer Experience in the Retail & E-commerce Industry

Customer experience in the e-commerce industry has made serious strides in the last few years. Companies are doing everything they can to make sure that each customer’s experience is seamless and memorable. With a customer identity and access management (CIAM) solution, companies are able to learn more about their customers, which helps turn casual visitors into long-term shoppers.

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Improving Customer Experience in the Public Sector

When people think of online customer experience, they might not consider it as being important in the public sector. But with so many daily services now available online, companies and organizations in the public sector are constantly looking for ways to provide customers with the best experience possible. LoginRadius is currently helping a number of companies in the public sector improve their customer experience in different ways.

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Are You Treating Your Customers Like Criminals?

Gartner Prediction: By 2022, digital businesses with great customer experience during identity corroboration will earn 20% more revenue than comparable businesses with poor customer experience. When people ask me what problems customer identity and access management solves, my reply is that first and foremost it improves the customer’s digital experience. If you want to convert your casual website visitors into engaged clients, the first hurdle is usually the registration and login process.

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Improving Customer Experience in the Media & Publication Industry

The media and publishing industry is rapidly evolving in today’s digital transformation. Print companies are shifting to the online world and competing with digital sources for bigger audiences every day. In this fiercely competitive environment, and with consumer choice higher than ever, engaging customer experience is a must for driving loyalty and subscription rates. A customer identity and access management (CIAM) solution helps companies in the media and publication industry understand their customers better and offer them an experience that is both unique and engaging.

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Customer Spotlight – Hydro Ottawa

Hydro Ottawa, the largest local electricity distribution company in eastern Ontario, is also a pioneer in the Canadian utility industry. It is the first utility company in Canada to offer a voice assistant skill through both Amazon Alexa and Google Home. By focusing on their customers’ needs, Hydro Ottawa has fully disrupted the Canadian utility industry for the better.

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