What’s work culture at LoginRadius?
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- Take ownership of customer issues reported and see problems through to resolution
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Document knowledge in the form of knowledge base tech notes and articles
- B.Tech/BCA or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Willing to work in night shift and weekend
We are sorry as this opening is closed, But we are always looking for the right talent. So, if you think you are perfect fit for the profile, drop us a mail at careers[at]loginradius[dot]com