Branding and Customisation
Overview
Branding and customization create a seamless, personalized user experience by aligning digital interactions with a business’s identity. This includes customizing emails, SMS notifications, and UI/UX elements to enhance engagement, build trust, and ensure consistency.
Emails are key in authentication workflows, such as user verification, password recovery, and transactional updates. By customizing the emails with LoginRadius, businesses can maintain brand consistency while improving user engagement.
This document covers branding and customization options for email/sms communications to ensure a cohesive and professional experience.
Email Communications
Email communication is pivotal in authentication workflows, supporting user verification, password recovery, and transactional updates. This section outlines how to customize email templates with dynamic placeholders for secure and multilingual messaging.
Key Features
- Template Customization: Modify templates for various use cases like welcome emails and password resets.
- Dynamic Placeholders: Personalize emails with user-specific data (e.g., #Name#, #Email#, #OTP#).
- Localization: Cater to global audiences with multilingual templates.
Example Use Case: Create a branded password reset email with your logo, colors, and personalized instructions.
Refer to the Email Communications Guide for more details and a setup guide.
SMS Communication
SMS communication is a critical component of authentication workflows, securely delivering real-time notifications and OTPs. Customizing SMS templates ensures a consistent and professional user experience across all communication channels.
Key Features
- Customizable Templates: Personalize OTPs, alerts, and transactional messages.
- Dynamic Content: Include placeholders like #OTP# and #Name# for tailored messages.
- Request Limits: Prevent abuse by setting limits on OTP requests.
Example Use Case: Design an OTP message template with expiration details, ensuring security and personalization.
Refer to the SMS Communications Guide for more details and a setup guide.
Forms
Forms are customizable interfaces that collect user information during authentication workflows, such as login, registration, and profile updates. It ensures smooth user interactions while accurately capturing essential data.
Customization Options
- Field Management: Add, remove, or modify form fields to suit your business requirements.
- Validation Rules: Apply custom validation rules to ensure data integrity.
- Styling & Layout: Adjust layouts and styles using CSS and JavaScript.
Key Benefits:
- Tailored User Experience: Optimize forms for engagement.
- Seamless Workflow Integration: Ensure smooth authentication processes.
- Enhanced Data Accuracy: Improve data collection efficiency.
Refer to the Forms Guide for more details and a setup guide.
Progressive Profiling
Progressive Profiling is a method of gradually collecting customer data over time rather than gathering all information simultaneously. It aligns with the customer's level of trust, starting with essential details during registration. As confidence grows, more in-depth and customer-specific information is gathered, enabling the creation of a detailed customer profile.
- How It Works:
- Gather only essential details during initial sign-up.
- Prompt users for additional information during subsequent interactions.
- Use Cases:
- Post-login prompts for updating preferences or adding contact information.
- Gradually enriching user profiles for marketing or customization purposes.
- Key Benefits:
- Improved User Engagement: Reduces form abandonment rates and enhances user trust.
- Enhanced Personalization: Enables more targeted and customized experiences through richer user data.
Refer to the Progressive Profiling for more details and a setup guide.