Send Suspended Email

Sends an email with a one-time link (vtoken) and suspends the workflow execution until the user clicks it. Used for password reset links and passwordless login magic links. Bypasses the active-account check, so it can reach blocked or suspended users.

Communication Node

Node Card

Send Suspended Email

true

false

Error edges

4007 · 4008 · 4021

4037 · 4039

Category: Communication Nodes

Type: send-suspended-email

Typical position: After email collection in a password reset or passwordless flow; or on the 4008 error edge of Auth to notify blocked users.

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Properties

Property	Type	Required	Description
Email Template Type	select	Yes	The category of email to send. Options: Email Verification, Welcome Email, PasswordLess Login, Forgot Password, Delete User, Add Email, 2FA, Reset Password, Forgot Pin.
Email Template Name	select	Yes	The specific template to use, filtered by the selected template type. Populated from configured email templates.
Email Provider	select	Yes	The email delivery provider to use. Populated from configured providers.
Error Handling	custommultiselect	No	Override default messages for specific error codes. Each selected error code becomes a named output edge on the canvas.

Outputs & Errors

Output / Code	Condition	Default message
true	Email sent successfully	Varies by template type
false	Email send failed (catch-all for unhandled errors)	NA
4007	Identity not found in the directory	User does not exist
4008	Account is blocked by admin or policy	Your account is blocked
4021	Email domain is not permitted to register	Email is not allowed to register
4037	Email address is already associated with an account	Email address is already registered
4039	Token generation rate limit exceeded	You have reached a limit for generating token

tip

Error edges only appear on the canvas when you explicitly select them in the Error Handling property. Unselected error codes fall through to the false output.

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Common Next Nodes

Send Suspended Email (true)→Web Pagepassword reset / passwordless: collect token or new password

Send Suspended Email (true)→Failure Finalblocked-user notification: end flow with account-status message

When to Use / When Not To

Use on the 4008 edge to reach blocked or suspended users

Send Email skips delivery for accounts that fail the active-account check. Send Suspended Email bypasses that check, making it the correct choice for notifying users whose accounts are blocked or suspended: for example, sending an account-status email on the 4008 (blocked) error edge of Auth.

Using Send Email when the recipient may be blocked

Send Email performs an active-account check before dispatching. If the user's account is blocked or suspended, the email will not be sent and the node outputs false. Use Send Suspended Email any time delivery must succeed regardless of account status.

Auth (4008: blocked) → Send Email → email never delivered

Auth (4008: blocked) → Send Suspended Email → account-status screen