Case Study / Resources

“Hey Google, Open Hydro Ottawa”

A trailblazing utility modernizes identity with innovative customer channels

As the third-largest municipally owned electric utility in Ontario, Hydro Ottawa maintains one of the safest, most reliable, and most cost-effective electricity distribution systems in the province. They came to LoginRadius with the plan to start an innovative digital project so that their customers could enjoy the sort of experience they’re used to online.

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Hydro Ottawa was looking to improve their customer experience through these initiatives:

  • Create a solid architectural foundation for digital growth and innovation.
  • Provide customers with convenient self-serve access to their online properties.
  • Enhance customer and data security.

With the LoginRadius CIAM cloud solution, learn how Hydro Ottawa was able to:

  • Secure infrastructure with centralized customer data to build on.
  • Provide an award-winning mobile application.
  • Develop industry-leading voice-assistant skills.