Nervepoint Access Manager

Nervepoint Access Manager is a self-service password reset (SSPR) and account-unlock solution designed primarily for Active Directory and compatible directory environments. It allows end users to manage password resets, account unlocks, and expiry notifications without helpdesk intervention.

Key Capabilities

  • Self-service password reset and account unlock: Provides user-driven reset and unlock workflows with configurable challenge-response modules and customizable email templates for password expiry notifications.

  • Desktop integration: Includes a Windows credential provider extension, enabling users to reset or unlock their accounts directly from the Windows logon screen.

  • Mobile access: Offers an iOS mobile app that allows users to perform password resets or unlock accounts remotely when linked to the on-premises appliance.

  • Operational documentation: Vendor materials such as the “Getting Started” and upgrade guides provide clear instructions for setup, maintenance, and version transitions.

Limitations

  • Protocol scope: Available documentation focuses solely on SSPR functionality; there is no confirmation of native SAML 2.0 or OpenID Connect/OAuth 2.0 Identity Provider roles.

  • Provisioning and governance: Does not include SCIM 2.0 endpoints, user provisioning, or identity governance capabilities. Its scope is limited to password and account management.

  • Branding and lifecycle: The product and documentation are now maintained under the LogonBox brand. Organizations should plan for upgrades or migration paths accordingly.

  • Legacy support: Earlier versions (e.g., 1.1 releases) have reached End of Life; administrators should verify support status and compatibility before maintaining older deployments.

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