Digital transformation has led to a surprising shift in customers’ shopping behavior. When they don’t feel seen, that poor customer experience translates directly to the bottom line. The rapidly changing customer behavior pattern is leading to a wide-scale adoption from multichannel to omnichannel modes of doing business.
Highlights:
- Learn in-depth about the omnichannel customer experience.
- The on-going transition from multichannel to an omnichannel world.
- Key challenges of delivering omnichannel customer experience.
- Transforming CX with personalized shopping experiences and advanced security features.