Email is Hacked! 7 Immediate Steps to Follow
Your email is the digital key to your identity — and when it’s hacked, the damage can be devastating. From financial loss to identity theft, quick action is essential. This guide covers the 7 immediate steps to take, plus explains how spammers get your email address and how to secure it for the future.
Your email account is the backbone of your digital identity. Think about it - your bank sends transaction alerts there, your workplace sends login credentials there, and your social media accounts are tied to it. In short, if someone gains access to your email, they gain access to almost everything you do online.
Unfortunately, hackers know this too. According to Verizon’s 2024 Data Breach Investigations Report, 94% of malware and phishing attacks begin with email. That means your inbox is one of the most frequent entry points for cybercriminals. Once compromised, attackers can reset your other account passwords, steal financial information, and even impersonate you to trick friends, colleagues, or clients.
So, what should you do when your email account is hacked? The first thing is to stay calm and act fast. Recovery is time-sensitive: the sooner you secure your account, the better your chances of minimizing damage.
This guide outlines the 7 critical steps you need to take immediately to recover your hacked email and protect yourself against future attacks.
How Do Hackers Get Access to Your Email?
Hackers exploit multiple entry points to gain control of your inbox, and many of them rely on human behavior and weak security practices. Below are the most common ways emails get hacked:
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Weak or reused passwords - If you use “password123” or recycle the same login across accounts, hackers can easily guess or use leaked credentials to access your email.
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Phishing emails - These trick you into clicking a link or entering your credentials on a fake login page that looks identical to Gmail,Outlook, etc.
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Malware-infected attachments - Files disguised as invoices, PDFs, or even resumes can install spyware or keyloggers on your system.
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Outdated software - Not installing regular security updates leaves your device vulnerable. Cybercriminals actively scan for systems running old versions of Windows, macOS, or mobile apps.
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Suspicious ads or websites - Clicking malicious links can redirect you to unsafe domains designed to steal your information.
Real-World Example
In 2023, multiple corporate executives fell victim to spear phishing campaigns where attackers sent emails pretending to be from LinkedIn. The fake login page harvested email addresses and passwords, later used in credential stuffing attacks on financial accounts.
Warning Signs Your Email Has Been Hacked
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Friends or coworkers report receiving strange messages from you.
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Your password suddenly stops working.
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You notice unfamiliar login activity or IP addresses.
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Bank accounts or online subscriptions show unauthorized charges.
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Browser toolbars or pop-ups appear unexpectedly.
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You receive alerts about attempted logins you didn’t initiate.
Phishing and email hacks are on the rise — and passwords alone aren’t enough. Discover how (MFA) protects your business and your customers.
Download the Buyer’s Guide to MFA and Safeguard Your Business:
How Do Spammers Get My Email Address (and Hack It)?
A common question people ask after their email is hacked is: “How do spammers get my email address in the first place?” Understanding this is critical because if you know how attackers obtain your address, you can take better steps to protect it.
Spammers and hackers use several methods to collect email addresses:
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Data Breaches: When companies experience a security breach, hackers often leak or sell email lists on the dark web. For example, the 2021 Facebook data breach exposed over 500 million user emails that spammers still use today.
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Phishing Campaigns: Clicking on suspicious links or filling out fake forms gives attackers direct access to your email address and login details. This is often the first step before an email hacked incident occurs.
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Web Scraping: Spammers use automated bots to scrape email addresses from websites, forums, and social media platforms. If your email is publicly displayed on LinkedIn, GitHub, or a blog, it’s easy to harvest.
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Malware Infections: If your device is infected with spyware, it can silently capture email addresses from your contact list and send them to spammers.
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Password Reuse: If you reuse the same password across accounts, once one site is hacked, spammers not only get your email address but also gain access to multiple accounts.
Why This Matters
When spammers get your email address, you become a target for phishing scams, identity theft, and credential stuffing. Worse, your email can be sold in bulk to other attackers, multiplying the risk.
So, if you’ve ever wondered, “How do spammers get your email address?” the answer is: they use a mix of data leaks, phishing, malware, and automated tools.
Explore: Password Management Best Practices
Step 1: Run a Malware and Virus Scan
Before changing your password or attempting recovery, ensure your device isn’t compromised. Hackers often install malware, spyware, or keyloggers on your computer or phone to silently record keystrokes and steal credentials—even if you reset your password.
What You Should Do:
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Run a full system scan with a reputable antivirus or anti-malware tool. Popular solutions include Malwarebytes, Windows Defender, and Bitdefender.
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Enable automatic updates so your system always has the latest security patches.
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Check your browser extensions and toolbars. Remove anything you don’t remember installing, as these can be spyware.
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Scan external drives or USBs. Malware often spreads via portable storage devices.
Why This Step Matters
If you skip this step and immediately reset your password, hackers could still capture your new credentials. They’ll regain access almost instantly, and you’ll remain stuck in a loop. A malware scan ensures that when you update your credentials, they stay secure.
👉 Pro Tip: Businesses should implement CIAM solutions like LoginRadius, which help enforce secure logins and device verification to block compromised endpoints. To learn more about LoginRadius CIAM and smart login, download the insightful resource:
Step 2: Reset Your Email Password Immediately
Once your device is confirmed clean, reset your email password. This is your first line of defense in locking hackers out. However, creating a strong password is critical—slight variations of your old one won’t work.
Strong Password Best Practices:
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Use 12–16 characters minimum.
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Mix uppercase, lowercase, numbers, and symbols.
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Avoid personal info like birthdays, pets, or favorite teams.
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Use a passphrase (e.g., Purple!Guitar$Train47).
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Store securely in a password manager like LastPass or 1Password.
Recovery Options
If you’ve lost access completely:
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Use your provider’s recovery form (Google, Yahoo, Outlook all offer these).
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Verify identity using SMS, backup email, or ID verification.
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Once recovered, immediately update recovery options (backup email, phone).
👉 Read: How to Choose a Strong Password
Step 3: Notify Your Contacts About the Hack
Once hackers have access, they often send phishing emails from your account to everyone in your contact list. Because the emails appear to come from a trusted sender (you), your contacts are much more likely to click.
How to Notify People Safely:
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Use another secure account to send a message warning your contacts.
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Post a short update on LinkedIn, Slack, or group channels if your email is used professionally.
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Advise contacts to delete suspicious emails and avoid clicking links.
Why This Step Matters
Failure to notify your network could result in secondary infections—where friends, family, or clients also get hacked. Worse, it could damage your professional reputation if hackers send malicious links to business partners or colleagues.
👉 Related Reading: Best Way to Authenticate Users
Step 4: Update Your Security Questions
Security questions are often a weak link in email security. Many are too easy to guess, especially if the answers are public on social media.
Best Practices:
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Avoid common questions like “mother’s maiden name” or “first school.”
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Use unique, unpredictable answers—or even nonsense responses stored in a password manager.
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Update recovery options frequently—backup phone numbers, alternate emails, and MFA settings.
This step adds a critical extra layer of security that prevents attackers from resetting your account using recovery loopholes.
Step 5: Change Passwords on Other Accounts
If your email was hacked, it’s almost certain hackers will try the same login credentials elsewhere. This is called credential stuffing, and it’s a common method of exploiting password reuse.
What to Do Immediately:
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Update passwords for banking, e-commerce, and social media first.
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Audit any accounts tied to your email (subscriptions, workplace tools, etc.).
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Review recent activity logs for unauthorized logins or purchases.
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Enable MFA wherever possible to block further access.
👉 Pro Tip: With LoginRadius CIAM, businesses can enforce policies like password uniqueness, adaptive MFA, and suspicious login monitoring to safeguard all accounts.
Step 6: Consider Identity Protection Services
If your hacked email contained sensitive personal or financial details, identity protection services can help minimize fallout.
What They Provide:
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Dark web monitoring - Alerts if your email or data is for sale online.
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Credit score monitoring - Notifies you of suspicious activity tied to your SSN or financial accounts.
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Fraud resolution support - Assists in recovering stolen identities or accounts.
Why Consider This
Hackers don’t just use your email for spam—they may also sell your data. Identity monitoring helps you detect misuse before it becomes catastrophic.
Step 7: Enable Multi-Factor Authentication (MFA)
Finally, enabling multi-factor authentication (MFA) is the single most effective way to protect your email. Even if hackers steal your password, they can’t log in without the second verification factor.
Popular MFA Methods:
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SMS codes - A one-time password sent via text.
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Authenticator apps - Time-based codes via Google Authenticator or Authy.
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Biometric logins - Fingerprint or facial recognition.
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Hardware tokens - Physical devices like YubiKeys.
According to Microsoft, MFA can block 99.9% of automated attacks. For businesses, enforcing MFA across all employee and customer accounts can dramatically reduce the risk of large-scale breaches.
👉 Explore: Benefits of MFA
How to Prevent Future Email Hacks
Prevention is always better than cure. Once you’ve recovered your email, follow these best practices:
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Keep your OS and apps updated.
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Avoid password reuse.
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Use a password manager to generate strong credentials.
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Be cautious with links, pop-ups, and attachments.
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Enable MFA everywhere possible.
For enterprises, protecting customer accounts requires more than just best practices. A Customer Identity and Access Management (CIAM) solution like LoginRadius delivers passwordless authentication, adaptive MFA, fraud detection, and real-time monitoring to secure both consumers and workforce identities.
Final Thoughts
A hacked email account can be stressful and damaging, but immediate action helps minimize the fallout. By running malware scans, resetting credentials, notifying contacts, and enabling MFA, you can regain control and prevent future hacks.
For individuals, these steps protect personal identity. For businesses, the stakes are higher—email hacks can lead to data breaches, financial loss, and reputational damage. That’s why adopting a robust identity solution like LoginRadius CIAM is essential for safeguarding customers at scale.
Protect your business and customers from identity threats, including email hacking. Book a free demo with LoginRadius today.
FAQs
1. Can I recover a hacked email without knowing the password?
Yes. Most providers offer recovery via SMS, backup email, or ID verification.
2. How do I know if my email is hacked?
Look for signs like strange outgoing emails, login issues, or suspicious account activity.
3. How long does it take to recover a hacked email?
With quick action (scan, reset password, enable MFA), recovery can take just a few hours.
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Single Sign-On- A Beginner’s Guide
Top 10 Cybersecurity Predictions for 2021 That SMBs Must Know
How to Put Yourself In Control of Your Data by Leveraging LoginRadius' SSO
What Is User Management?
How CIAM Will Address The 5 Most Popular Issues In The Utility Industry
CIAM Continues to Draw Attention as Okta acquires Auth0
Protecting a Unified Cloud Platform through Cloud Security Management
What is Continuous Authentication
What is Brute Force Attack
What is Identity Authentication: How It Works and What’s Ahead
What is the Power of PIN Authentication Security?
What is Risk-Based Authentication (RBA)?
SaaS IAM for B2B: The Key to Secure, Scalable Partner Access
Understanding the Difference Between Single-Tenant and Multi-Tenant Cloud [Infographic]
What is Phone Login
Why Organizations Must Use API-Driven CIAM for Digital Agility
Why Do Consumers Prefer Social Login [Infographic]
5 Best Practices of Implementing Business Resilience during a Data Breach
What is Broken Authentication Vulnerability and How to Prevent It?
Announcement - LoginRadius Introduces Convenient and Secure Biometric Authentication for Mobile Apps
6 Strategies to Secure Your Cloud Operations Against Today's Cyber Threats
Announcement - LoginRadius Introduces Password Policy to Ensure Best Practices for Businesses and Consumers
How Is New Age Ciam Revolutionizing Consumer Experience?
What is Federated Identity Management
7 Common Web Application Security Threats
Identity Management in Cloud Computing
What is Identity and Access Management (IAM)?
Announcement - LoginRadius Announces Identity Brokering To Establish Trust Between Identity and Service Providers
5 Ways User Onboarding Software Can Revamp Your Application
How to secure an email address on your website
What is Formjacking
DNS Cache Poisoning: Why Is It Dangerous for Your Business
How to Set Up Two-factor Authentication on All Your Online Accounts?
What is Digital Transformation
The Do's and Don'ts of Choosing a Secure Password
How To Secure Your Contact Form From Bot Attacks
What is Identity Proofing and Why is it Important?
What is Identity Governance & Administration?
Announcement: LoginRadius Embraces Privacy Policy Management Amid Heightened Regulatory Updates
Login Security: 7 Best Practice to Keep Your Online Accounts Secure
9 Data Security Best Practices For your Business
How To Make Sure Your Phone Isn’t Hacked
Safe Data Act: A New Privacy Law in the Town
Email is Hacked!: 7 Immediate Steps To Follow
Announcement - LoginRadius Smart and IoT Authentication to Offer Hassle-Free Login for Input-Constrained Devices
Announcement - LoginRadius Announces Authentication and SSO for Native Mobile Apps
9 Identity and Access Management Best Practices for 2021
E-commerce Security: 5 Ways to Enhance Data Protection During the Shopping Season
Identity Management in Healthcare: Analyzing the Industry Needs
Identity Management for Developers: Why it's required more than ever
Announcement - LoginRadius Launches Passwordless Login with Magic Link or OTP, Keeps Barriers Low During Registration and Login
Announcement - LoginRadius Simplifies the Implementation of Federated SSO With Federated Identity Management
Best IDaaS Provider - Why Loginradius is Considered as the Best IDaaS Solution
Social Engineering Attacks: Prevention and Best Practices [Infographic]
Announcement – LoginRadius Announces the Availability of User Management
Consumer Identity Management for the CMO, CISO, and CIO
Announcement - LoginRadius Delivers Exceptional Authentication With The Launch Of Identity Experience Framework
Best SSO Provider: Why LoginRadius Is Considered As The Best SSO Solution
Single-Page Applications: Building A Secure Login Pathway with LoginRadius
LoginRadius Releases Consumer Digital Identity Trend Report 2020
Securing Enterprise Mobile Apps with LoginRadius
Data Governance Best Practices for Enterprises
Top 10 Benefits of Multi-Factor Authentication (MFA)
Build vs Buy: Securing Customer Identity with Loginradius
LoginRadius Identity Import Manager, An Automated Feature for Seamless Data Migration
Why Identity Management for Education Sector has Become Crucial
LoginRadius Approves Consumer Audit Trail for In-Depth Data Analysis and Risk Assessment
Online Casino and Gambling Industry Is Gaining Momentum, So Is the Cyber Threat
How LoginRadius Future-Proofs Consumer Data Privacy and Security
Authentication and Authorization Defined: What's the Difference? [Infographic]
LoginRadius Launches Consent Management to Support the EU's GDPR Compliance
Streaming Applications: How to Secure Your Customer Data
Protecting Organization From Cyber-Threats: Business at Risk During COVID-19
Announcement - LoginRadius China CIAM for Businesses to Benefit From Its Lucrative Market
Why Financial Industry Needs an Identity Management System Now More Than Ever
Announcement - LoginRadius Now Supports PIN Login with Enhanced Features
LoginRadius Bans Video Conferencing App ‘Zoom’ Over Security Concerns
Corporate Account Takeover Attacks: Detecting and Preventing it
Marriott Data Breach 2020: 5.2 Million Guest Records Were Stolen
How LoginRadius Help Retail and E-commerce Industry to Manage Customer Identities
Announcing New Look of LoginRadius
LoginRadius Announces Its Business Continuity Plan to Fight COVID-19 Outbreak
Unlock the Future of Smart Cities
How LoginRadius Helps Enterprises Stay CCPA Compliant in 2020
What is Social Login?
Identity as a Service (IDAAS): Managing Digital Identities (Updated)
The Worst Passwords of 2019
Digital Privacy: Securing Consumer Privacy with LoginRadius
One World Identity Report Names LoginRadius a Customer Identity and Access Management (CIAM) Industry Leader
7 Benefits of Single Sign-On (SSO) and Why Your Business Needs It
Cloud Security Challenges Today: Expert Advice on Keeping your Business Safe
The Role of Passwordless Authentication in Securing Digital Identity
LoginRadius presents at KuppingerCole Consumer Identity World
Digital Identity Management: 5 Ways to Win Customer Trust
CCPA vs GDPR: Global Compliance Guide [Infographic]
Credential Stuffing: How To Detect And Prevent It
A History of Human Identity in Pictures Part 3
A History of Human Identity in Pictures Part 2
A History of Human Identity in Pictures - Part 1
What is Multi Factor Authentication (MFA) and How does it Work?
Why LoginRadius is the Best Akamai Identity Cloud (Janrain) Alternative
5 Reasons To Know Why B2C Enterprises Should Use Single Sign-On
8 Key Components of a Perfect CIAM Platform
What is Customer Identity and Access Management(CIAM)?
What is Single Sign-On (SSO) and How it Works?
California's CCPA 2.0 Passed: Everything You Need to Know About the New CPRA
IAM vs. CIAM: Which Solution is Right For You?
Looking for a Gigya Alternative? Try LoginRadius, a Superior and Modern Identity Platform
Presenting: Progressive Profiling from LoginRadius
Best Practices for Choosing Good Security Questions
How Do I Know If My Email Has Been Leaked in a Data Breach?
The Death of Passwords [Infographic]
How to Use Multi-Factor Authentication When You Don’t Have Cell Phone Access
The Customer Identity Infrastructure that Cruise Line Passengers Don’t See
Why Your Enterprise Needs a Digital Business Transformation Strategy
Reconsidering Social Login from a Security and Privacy Angle
Improving Customer Experience in the Public Sector
Customer Spotlight - Hydro Ottawa
Digital Transformation: Safeguarding the Customer Experience
Rede Gazeta, a LoginRadius Customer Success Story
4 Barriers to Building a Digital Business and How to Overcome Them
LoginRadius Announces $17M Series A Funding from ForgePoint and Microsoft
BroadcastMed, a LoginRadius Customer Success Story
Why Municipalities Are Investing in Citizen Engagement
Customer Experience is Driving Digital Transformation
Identity Fraud Hits All-Time High in 2017
Phishing Attacks: How to Identify & Avoid Phishing Scams
IFMA, a LoginRadius Customer Success Story
Canada To Fine Companies For Not Reporting Data Breaches
Mapegy, a LoginRadius Customer Success Story
Aurora WDC, a LoginRadius Customer Success Story
IOM X, a LoginRadius Customer Success Story
Customer Identity Preference Trends Q2 2016
Customer Identity Preference Trends Q1 2016
