Last year saw some of the largest, most trusted companies like Facebook, Google+, T-Mobile, and Under Armour experience massive customer data breaches. The number and scale of data breaches each year affects companies across every industry and shows no signs of slowing down.
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Many people use their email addresses and a small set of passwords (or even just one password) to log in to their online accounts. Unfortunately, this means that any hacker with your email address already has half your login details. Add in numerous password breaches from big-name digital service providers and you have a recipe for disaster.
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Are usernames and passwords really the best way to protect your customers? Check out this infographic and learn about the new technologies and authentication methods that are replacing passwords.
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Many security-minded businesses use multi-factor authentication to verify customers’ identities. The most familiar method is to send customers a code by SMS text message, which the customer then enters on the website or app. But what if you are traveling and don’t have cell phone service? You have a few other options for authenticating yourself. Just make sure to set them up before you travel!
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I’m looking forward to my first ocean cruise … someday. Living in Vancouver, I can see the enormous ships docked at Canada Place or heading out to sea across English Bay. I’ve always been more of an adventure traveler, making my own itinerary, researching out-of-the-way spots. The logistics were part of the fun. But now that I’m a mom, I fantasize about spending a week in one place without having to make any arrangements, ask for directions, or even take out my credit card. (If indie rock star Jonathan Coulton and his 1,848 closest friends are there playing tabletop games, so much the better.)
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E-commerce sales are projected to climb to 10% of all retail revenue for the first time by the end of 2018, with consumers expected to spend a staggering $124.1 billion over the internet during the holiday season. With so much at stake, businesses need to offer superior online experiences to grow their market share.
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Whatever the cause of the breach, the fact that it flew under the radar for so long tells me that securing customer accounts was not the number one priority for Marriott’s board and CEO. Now they’re also facing down a security mess caused by their own negligence. So what must companies do to avoid data breaches like Marriott’s?
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Between Thanksgiving and Cyber Monday, an estimated 164 million people will be shopping online. As excited shoppers click from one e-tailer to another looking for the best deal, they are not always as alert as they should be. This distraction makes them much more susceptible to security risks. According to a new report from Juniper Research, fraud losses from online shopping, airline tickets, money transfer, and banking services are expected to hit $22 billion this year.
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Learn what omnichannel means in today’s digital landscape. Customers now expect companies to give them better service the longer they interact with them, personalizing communications to fit everything they know about the customer. In this infographic, we give you the tools to humanize that omnichannel experience and personalize interactions with every one of your customers.
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Enterprise CIOs and VPs of technology face growing demands to scale their digital platforms. Gartner estimates that 2020 is the sink-or-swim year for mid- and large-sized enterprises—organizations with more than $250 million in annual revenue—to modernize their digital infrastructure. Scaling digital platforms can be a daunting task. It involves large-scale efforts to accommodate growing demands in online customer experience, data personalization, and a centralized identity infrastructure for your users.
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