Customer experience in the airline industry is often defined as what the customer perceives and experiences while traveling through the different departure stages and arrival in an airport.
The world has undergone a massive transformation in governing the data and is establishing methods to standardize, integrate, and protect such information. The EU’s General Data Protection Regulation implemented in 2018 was a masterstroke to the data governance arrangement.
Consumer identities and personal data are the most crucial assets of any enterprise. In majority cases, while developing a program that captures, manages, and utilizes customer data, companies come across two basic choices: to build or to buy.
The LoginRadius Identity Import Manager is a flexible tool that allows companies to import and manage multiple customer profile data from any different application, service, or database.
There is a notable increase in e-learning from the last couple of months. Many educational institutions are already facing security crises and trying their best to sustain.
The recently released Consumer Audit Trail by LoginRadius tracks threats in real time, handles incident response, and even conducts a forensic analysis on past security incidents, if necessary.
The online gambling industry, needs to take the necessary steps to build safe and secure platforms for casino operators and consumers.
The building blocks that sustain customer loyalty in the long run are authenticity, accountability and excellent customer experience. Organizations need to be clear about how cautious they are when it comes to the privacy and protection of customer data.
As companies progress towards digital maturity in times of robust cloud-based systems and stringent online security, authentication and authorization are used in conjunction with each other.
When the foundation of the General Data Protection Regulation (GDPR) was officially laid out, it prompted a rising need for organizations running on Customer Identity & Access Management (CIAM) solutions to re-consider their security arrangements.
OTT streaming apps should know how to mitigate data theft. Using a robust identity management solution in online streaming services helps secure digital identities.
Cyber threat for businesses has always been a big deal. With the world population self-quarantined at home and the stock market succumbing to the ill-fated Covid-19.
With our LoginRadius China CIAM platform, we aim to help businesses securely manage digital identities within the restrictive borders of mainland China.
As we try to adjust our lives around the coronavirus pandemic, customer experience in the retail industry witnesses a drastic change.
A robust identity management system helps financial organizations remain compliant and conduct business in a secure environment.
LoginRadius is a rapidly-expanding platform. And this time, the cloud-based customer identity and access management solution has launched a PIN Login authentication environment for its existing and new customers.
LoginRadius has banned the use of the video-conferencing app Zoom by LoginRadius staff owing to the security concerns.
With the COVID-19 pandemic forcing employees to stay indoors, how do you protect your business from a Corporate Account Takeover (CATO) fraud?
In mid-January 2020, Marriott International suffered a new data breach which affected around 5.2 million guests.
As the retail and e-commerce industry enters the new era of digitalization, customer experience while interacting with a brand has taken a giant leap forward. It has in fact, pushed products and services as a secondary entity to the overall shopping experience. They are no longer the driving motivation for shoppers to approach a store.
Companies are investing heavily in omnichannel customer experiences lately. But why are they doing so? Well, the answer is simple.
LoginRadius is happy to announce that we have a new logo now.
COVID-19 is a global epidemic that demands decisive and robust action.
The hospitality industry has always been about luxury, pleasure, and excellent customer services. Modern guests travel for both business and pleasure. Therefore, they expect business owners to interact better and understand them well.
With population growth and municipal services expanding, cities need to get creative on how to provide services to all citizens without compromising the quality of service. A single platform is needed where all services are centralized and customer experience is taken into account. Below, we’ll look at some examples and best practices for municipalities to [ … ]
As the risk of data abuse is on the rise, more and more companies are seeking to adhere to the existing data privacy and regulatory compliances.
The global media and entertainment industry is undergoing a massive transformation at the moment. Interestingly, it is adapting itself to improve customer experiences like never before.
To succeed in the gaming industry, you need to provide a seamless user experience. Learn how to leverage modern technology to win and retain more customers.
In a world of digital transformations and security risks, Identity as a Service (IDaaS) can be a game-changer for your business—but only if you play the game right.
The world’s worst password list of 2019 is out. What we learned will make you want to improve your company’s online security.
Concerns over the protecting digital data have always been at the forefront of a CIO’s mind. But when the 2017 Equifax breach struck, it brewed fresh concern. Here’s how executives across business verticals work to secure the digital privacy of customer data.
One World Identity Report Names LoginRadius a Customer Identity and Access Management (CIAM) Industry Leader
LoginRadius is one of 415 identity companies selected from a pool of over 2,000 to be featured in the report
E-commerce sales are projected to climb to 10% of all retail revenue for the first time by the end of 2018, with consumers expected to spend a staggering $124.1 billion over the internet during the holiday season. With so much at stake, businesses need to offer superior online experiences to grow their market share.
Now that more organizations are moving to the cloud, users expect seamless access to multiple applications from anywhere, anytime, and on any device. Likewise, since most large enterprises have dozens of touchpoints under multiple brands, their IT departments can become strained trying to manage them all.
If you or someone you know has ever been a victim of cybercrime, you’re probably aware that cleanup is not pretty. If you’d like to avoid becoming a cybercrime statistic, check out this infographic. In it, we’ll show you cybersecurity best practices for keeping your company safe.
This October marks Cybersecurity Awareness Month in North America and the European Union. The purpose of this month is to educate people around the world about online security risks and the steps they can take to protect their personal information.
From virtual banking breaches to semi-open attacks, the last couple of years has been rough on IT security.
When it comes to online security, the battle cry among experts lately is: “The future is passwordless!” So, why is passwordless authentication so important?
At LoginRadius, we are passionate about creating efficient processes to provide seamless online login experiences. At the KuppingerCole Consumer Identity World event in Seattle, our CEO, Rakesh Soni, gave an insightful presentation on the importance of Marketing and Engineering collaboration to achieve this goal. In essence, working together maximize’s each team’s strength by eliminating each [ … ]
In business, digital identity management primarily refers to the way a customer’s personal information is safely collected, stored, and accessed.
The Community Crawl is like a pub crawl except you hop from startup offices to startup offices. It’s an engaging open house event where guests can check out different startups. Over a dozen startups opened their doors, so thanks to everyone who took the time to check us out!
In a world where data is the most valuable resource, it’s logical that there will be new regulations to protect consumer data. With media outlets covering more data scandal stories than ever, consumers are increasingly more aware of data collection and how it affects them. With this in mind, compliance regulations support consumer rights to [ … ]
With barely a blip in the cybersecurity world a decade ago, within a few months in 2018, “credential stuffing” unleashed a whopping 2.8 billion automated bot attacks in the USA.
In Part II of the History of Human Identity, we showed examples of identity verification such as names and unique markings. This blog is the final instalment of our 3-part series. In it, we’ll focus on cultural identifiers—their use and their abuse.
In Part I of The History of Identity, we covered how identity began in ancient times. For Part II, we focus on current times, where personal names are now considered fundamental to identity and dignity.
The concept of human identity stretches back thousands of years into unrecorded history. Long before our identities were digitized and stored in databases, we used language, objects, and documents to represent and confirm our individuality.
Traditional password-and-username authentication can leave users vulnerable. In 2010 Christopher Chaney, a celebrity obsessed cyber-stalker, got hold of a number of celebrity emails. Using data gleaned from social media and Wikipedia, he successfully guessed the passwords to over 50 personal email accounts belonging to famous women, including Scarlett Johansson, Mila Kunis, and Christina Aguilera.
In January of 2019, Akamai acquired Janrain and rebranded their CIAM solution as “Identity Cloud,” a platform designed to improve security access controls and identity management. Before the purchase price was revealed, Forrester predicted it would be in the $250M–$275M range (based on an estimation of Janrain’s annual revenue). In reality, the sale price was [ … ]
Single sign-on authentication, or SSO, is becoming more commonplace as the digital revolution continues to evolve. With numerous benefits for customers and companies alike, SSO helps streamline user experience, aid movement between applications and services, and secure the transfer of pertinent information about customers between organizations.
A perfect CIAM platform needs to be able to integrate more than just people. There are lots of identity-filled business processes and practices, and in the future the number of these is only set to grow. A well-designed customer identity solution connects all native and third-party applications that handle customer data.
Customer identity and access management (CIAM) is taking over the customer login experience. There’s more at stake than just registration and authentication. If all you’re getting from your customers when they log in is an email address to send newsletters and passwords, you’re missing out on a host of benefits. In this article, we explain [ … ]
Introducing Single Sign On (SSO) to your customers can offer greater security and improved usability. That’s two of the many key benefits of SSO.
Societies are becoming more digitized. This makes collecting consumer data — such as name, age, and email address — a vital element for businesses. Potentially adding to the stress is the California Consumer Privacy Act (CCPA) which comes into effect on January 1st, 2020. With technology, LoginRadius can help your business avoid large legal and [ … ]
Traditional identity management is no longer enough to serve consumers. This should really go without saying. After all, internal management systems were originally built to manage employee identities, and their expectations of a good user experience does not necessarily align with customer expectations. It also doesn’t help that the needs of consumers are growing with [ … ]
In the past few years, customer identity and access management (CIAM) has been recognized as an independent solution, particularly compared to enterprise IAM. This recognition comes from both analyst firms and from some major acquisitions happening in the space.
If you abandon your customers, your customers will abandon you. Digital transformation has put consumer choice at an all-time high. Companies are constantly looking for ways to increase conversion rates and promote brand loyalty. Creating a personalized customer journey starts with remembering who your customers are so that they feel more valued the longer they [ … ]
The customer identity space is in a dynamic phase, with lots of activity around mergers and acquisitions (M&A) and investment. One notable event was the SAP acquisition of Gigya in late 2017. Now that a year has gone by, existing Gigya contracts are ending. Engineers are probably thinking that everything’s fine and that not much [ … ]
Have you ever had a website ask for personal information that made you say, “Why do you need to know that?” Customers may not always understand why certain information is necessary, which can cause a lack of trust between them and the company. Progressive profiling is a new feature of the LoginRadius Identity Platform that [ … ]
Security questions can add an extra layer of certainty to your authentication process. Security questions are an alternative way of identifying your customers when they have forgotten their password, entered the wrong credentials too many times, or tried to log in from an unfamiliar device or location.
Google has been fined a record €50 million by a French regulator for failing to properly inform users how their data is being collected and used. This fine is the largest to come from European legislation that went into effect in 2018. The European Union’s new privacy law, called the General Data Protection Regulation (GDPR), [ … ]
Many people use their email addresses and a small set of passwords (or even just one password) to log in to their online accounts. Unfortunately, this means that any hacker with your email address already has half your login details. Add in numerous password breaches from big-name digital service providers and you have a recipe [ … ]
Are usernames and passwords really the best way to protect your customers? Check out this infographic and learn about the new technologies and authentication methods that are replacing passwords.
Many security-minded businesses use multi-factor authentication to verify customers’ identities. The most familiar method is to send customers a code by SMS text message, which the customer then enters on the website or app. But what if you are traveling and don’t have cell phone service? You have a few other options for authenticating yourself. [ … ]
I’m looking forward to my first ocean cruise … someday. Living in Vancouver, I can see the enormous ships docked at Canada Place or heading out to sea across English Bay. I’ve always been more of an adventure traveler, making my own itinerary, researching out-of-the-way spots. The logistics were part of the fun. But now [ … ]
Whatever the cause of the breach, the fact that it flew under the radar for so long tells me that securing customer accounts was not the number one priority for Marriott’s board and CEO. Now they’re also facing down a security mess caused by their own negligence. So what must companies do to avoid data [ … ]
Between Thanksgiving and Cyber Monday, an estimated 164 million people will be shopping online. As excited shoppers click from one e-tailer to another looking for the best deal, they are not always as alert as they should be. This distraction makes them much more susceptible to security risks. According to a new report from Juniper [ … ]
Enterprise CIOs and VPs of technology face growing demands to scale their digital platforms. Gartner estimates that 2020 is the sink-or-swim year for mid- and large-sized enterprises—organizations with more than $250 million in annual revenue—to modernize their digital infrastructure. Scaling digital platforms can be a daunting task. It involves large-scale efforts to accommodate growing demands [ … ]
Login methods may come and go, but customer identity is here to stay. In the aftermath of two massive data exposures at Facebook and Google+ that were amplified by social login, I want to talk about the implications for B2C enterprises. Are the privacy and security risks of social login still worth the convenience? And [ … ]
Last week we marked our first live event in Toronto with an almost full-house! Held at the Speakeasy 21 Restaurant in the heart of Toronto’s Financial District attendees enjoyed some delicious food and inventive cocktails as well as lively discussion on consumer identity.
Why is attendance steadily declining in an age when fans have the ability to become “Super Fans”? With the digital platforms and services available today, improving fan experience has become the core of sports and entertainment brand strategy. A customer identity and access management (CIAM) solution can help sports franchises discover new ways to engage [ … ]
Remember when you couldn’t go to the bank on Sunday or after 5:00? Conventions like these that used to go unquestioned in the banking industry have been completely disrupted in recent years, thanks to digital transformation. A customer identity and access management (CIAM) solution can help banking and finance companies take full advantage of their [ … ]
Customer experience in the e-commerce industry has made serious strides in the last few years. Companies are doing everything they can to make sure that each customer’s experience is seamless and memorable. With a customer identity and access management (CIAM) solution, companies are able to learn more about their customers, which helps turn casual visitors [ … ]
When people think of online customer experience, they might not consider it as being important in the public sector. But with so many daily services now available online, companies and organizations in the public sector are constantly looking for ways to provide customers with the best experience possible. LoginRadius is currently helping a number of [ … ]
Gartner Prediction: By 2022, digital businesses with great customer experience during identity corroboration will earn 20% more revenue than comparable businesses with poor customer experience. When people ask me what problems customer identity and access management solves, my reply is that first and foremost it improves the customer’s digital experience. If you want to convert [ … ]
With consumer choice higher than ever, engaging customer experience is a must for driving loyalty and subscription rates for media and publications.
Hydro Ottawa, the largest local electricity distribution company in eastern Ontario, is also a pioneer in the Canadian utility industry. It is the first utility company in Canada to offer a voice assistant skill through both Amazon Alexa and Google Home. By focusing on their customers’ needs, Hydro Ottawa has fully disrupted the Canadian utility [ … ]
Let’s face it, planning a trip is no picnic. From booking the reservations to the final check-out, there are roadblocks at every step of the way. The travel industry has entered a new era of growth and transformation, with more than 57% of reservations being made online according to Rezdy. Yet for an industry that [ … ]
In today’s digitally connected world, superior customer experience is one of the biggest drivers for company success. At the heart of that experience is personalization, which harnesses the power of digital transformation in order to create curated experiences that can drive consumer engagement and differentiation in the market. A recent survey by Accenture Interactive found [ … ]
There is a growing emphasis on privacy concerns and regulations as more customer interactions move online. As a result, the way that companies handle and protect consumer data privacy has become less of a constraint and more of a competitive differentiator.
As more retail banks are realizing the benefits of investing in new technologies, CIO’s are continuing to focus on both digital transformations and operational optimization. The emerging technologies that are receiving a lot of attention in the industry include the solutions that allows for a self-serve model, which reduces costs and provides a better customer [ … ]
Multi-Factor Authentication (MFA) has been gaining popularity as the simplest, yet most effective tool to help businesses protect their digital assets while ensuring their customers are who they say they are. Not all MFA solutions are the same, however. For example, some vendors only provide the minimum requirements needed to meet compliance, and have hidden [ … ]
By implementing LoginRadius, Rede Gazeta now have an even better understanding of what their readers are interested in, and can devote their time into generating quality content that their users want to read.
Amsterdam – city of canals, bikes, museums, quirky festivals and Heineken beer. Well this September, Amsterdam is going to be home to Europe’s leading Identity and Access Management Conference – IDM Europe and LoginRadius. LoginRadius will be sponsoring the IDM Europe conference in Amsterdam on September 20th.
LoginRadius is proud to announce that our CIAM platform has maintained 100% availability for the last 20 months, living up to our industry leading guarantee of 99.999% uptime on a monthly basis. System availability and peak load handling capabilities are the two most important elements to ensure an uninterrupted customer experience.
Nowadays, consumer expectations are higher than ever, and the ability to catch and keep their attention has become the focus for many small and large retailers alike. The central question that all retail and consumer goods customers are facing is: How do we attract new customers while making sure that we keep things interesting enough [ … ]
Everywhere you look, companies are announcing plans to undergo digital business transformations. The problem they are facing, however, is deciding where to start. A recent study by Gartner found that 66% of leaders have plans for a digital transformation, but only 11% are actually able to achieve it at scale. And the reason for these [ … ]
More and more companies are beginning their journeys towards digital transformation. Even industries that have always been solely focused on growing and expanding their existing business models are joining the movement. But this transformation doesn’t come without obstacles.
It’s been a crazy week for us here at LoginRadius; we’ve had a lot of news coverage this past week and we thought we’d share some of the highlights.
Today, I’m very excited to announce that LoginRadius has raised $17 million Series A funding, led by ForgePoint Capital and Microsoft’s venture fund, M12. In connection with the funding, both companies will also be joining our board to further our partnership, product and innovation cycles.
In this era of digitalization, where consumers and companies alike are moving more and more towards online experiences and transactions, where does your company land in terms of your digital progress? Going digital has become a race, and it has becoming an ongoing challenge for companies to make sure that they are ahead of the [ … ]
Cloud-based solutions have never been more popular, and for good reasons as well. Not only do they offer major security benefits, but they can also greatly reduce the cost it would take to build and manage these security measures yourself.
For over 20 years, BroadcastMed has been innovating digital strategies for healthcare providers and organizations. They work with the best brands in healthcare to help them develop and deliver relevant video-based learning content for physicians and other healthcare professionals.
Improving citizens’ quality of life is at the heart of many municipals digital initiatives. Even so, many city leaders are choosing to focus on improving their technology infrastructure without considering the engagement of their citizens. A successful digital transformation can have many benefits for both citizens and municipals.
How many different passwords do you think you have? Most people fall into either one of two categories. They either have one password that they use across all their accounts and platforms, or they have a different password for every account. The problem is that neither of these approaches are very good.
MyHeritage is joining the many companies that have recently experienced a major data breach. The genealogy and DNA testing website announced Monday that over 92 million account details were found on a private server. According to the company, the breached occurred on October 26th, 2017.
As much as you would like to say you are different, many of us are guilty of bad password hygiene. We use the same password across multiple accounts, don’t update our passwords as much as we should, and we create and use weak passwords out of convenience. The Reason: We know how unsafe it is, [ … ]
Everywhere you look, companies are adopting digital transformations in the hopes of changing their business models and competing in the reality of the new market. What’s interesting in this new trend, is that the change is being driven by the customer. Today, customers expect relevant content that is based on their interests and habits. In [ … ]
At least 200 apps have been suspended from Facebook amidst a data privacy investigation that CEO Mark Zuckerberg launched after the Cambridge Analytica scandal in March. The announcement came on Monday morning, nearly two months after Zuckerberg said that Facebook would investigate all the apps that had access to large amounts of data, before the [ … ]
Cleaning… we all have to do it, whether it’s spring cleaning or just your regular unload-the-dishwasher-for-the-fifth-time-today cleaning. What we tend to forget, however, is taking the time to help clean up our shores. After all, the environment always benefits when communities and individuals get involved.
With the GDPR deadline rapidly approaching (May 25th to be exact), a new Compliance Report shows that only 40% of organizations have met compliance requirements or are on their way to becoming so by the deadline. This means that there is still a huge number of businesses that need to wake up to their new [ … ]
How Facebook handles and treats users personal information has been a central topic of conversation the past few weeks. Last week, Mark Zuckerberg, Facebook’s chief executive, answered questions in Congress about data privacy and his responsibilities to users.
The New York Times reported today that four of the largest credit card networks, American Express, Discover, Mastercard and Visa will stop requiring signatures to complete credit card transactions. This centuries old method of verifying a person’s identity is going the way of video tapes and CDs.
As many of you might have heard already, Under Armour recently suffered a data breach that compromised the personal information of 150 million MyFitnessPal accounts. Something you might not have heard, is that many leaders in the security industry are actually applauding how Under Armour has both handled the incident, as well as the security [ … ]
Michael Komasinski, the President of EMEA for Merkle, a global data-driven performance marketing agency, was recently interviewed by ExchangeWire. In the interview he discussed the challenges of the upcoming GDPR regulations, why a customer-centric approach is key, as well as future trends we can expect to see in 2018.
In case you haven’t heard yet, millions of users unknowingly handed over their personal information to an outside company through Facebook. What about privacy settings? Unfortunately, due to a Facebook policy at the time, the company was able to obtain data from 50 million Facebook users without their permission.
Did you hear about the Facebook Data Breach? Actually it wasn’t a data breach. According to the reports, the personal information of over 50 million Facebook users was freely provided and then handed over to a third party without permission – is that scarier? In a nutshell, what happened is that a social engineering company [ … ]
The marketplace is changing; customer expectation is now astronomical in terms of the user experience. Businesses are now having to focus on transformational initiatives in order to remain competitive regardless of industry. One way to accomplish a digital transformation, and provide customers with a seamless experience, is adopting a cIAM solution.
Should people have the right to have outdated, inaccurate, and possibly embarrassing information about them removed from the internet? In 2014, The European Court of Justice ruled that EU citizens had the Right to Be Forgotten, or as Google puts it, “the Right to Be Delisted”.
Despite years of battling, and a massive change in the way American’s use debit and credit cards, the rate of identity fraud has soared in 2017. According to Javelin Strategy & Research’s annual Identity Fraud Study, the number of identity fraud victims in the United States has increased by 8%.
Privacy initiatives are on the rise. First with the GDPR, and now with a proposed California Consumer Privacy Act. The potential ballot initiative will apply to all businesses that use customer data for commercial purposes. The initiative was first proposed in September 2017, and could potentially become an enormous issue for businesses that use or re-sell [ … ]
Phishing attacks are on the rise, and they are unfortunately more sophisticated than ever. In the past, identity theft could be seen as a common subject in blockbusters or police drama TV series. Today, however, Phishing is a reality that could affect anyone.
How many different passwords do you think you have? Most people fall into either one of two categories. They either have one password that they use across all their accounts and platforms, or they have a different password for every account. The problem is that neither of these approaches are very good.
By now you’ve all heard about the latest cybersecurity threats, “Spectre” and “Meltdown”. If you haven’t I don’t blame you. Most people see this as yet another event in an ongoing cascade of cybersecurity threats that seem to come with increasing regularity.
The International Facility Management Association (IFMA) is the world’s largest international association and guidance body for facility management professionals. Founded in 1980, IFMA provides credentialing, education programs, and guidance to facility management professionals.
The cybersecurity threat landscape has been on an upward swing for the last decade and 2017 was no exception. We saw some of the largest, most secure companies like HBO, Verizon, Sonic, Uber and Equifax all experience massive customer data breaches.
The news of Canada to fine companies for not reporting data breaches is making headlines these days. Know what it means for your business.
Improving the customer experience is an on-going task no businesses can ever stop focusing upon. Unifying customer identities could be your savior! With an identity solution you able to create super-easy registration processes, manage customer profiles, provide a secure environment for authorized customers.
Mapegy and LoginRadius go way back. Take a look at what’s kept our partnership successful all these years.
Aurora WDC is a leading analytics and intelligence firm who, with the help of LoginRadius, has been able to provide an improved user experience for their members and to better manage their customer relationships.
Bring Your Own Identity (BYOID) allows consumers the freedom of being authenticated with a secure portable identity of their choice.
We’re taking a break from giving tips. Here’s a real-life example of LoginRadius in action, working with IOM X to overcome the various challenges and improve their marketing metrics.